Our staff at Ainslies Wedding & Event Hire wish to ensure that your function needs are met in every way and to allow a smooth transaction in the purchasing of items for your function we wish to point out the following guidelines.

AREAS COVERED Our full delivery, set-up and removal service which is provided for all our hire items covers the Scone, Muswellbrook, Singleton, Maitland & Newcastle CBD area. A $350 minimum spend is required for Scone, Muswellbrook, Singleton & Maitland functions and a $400 minimum spend is required for Newcastle functions. Should your venue not fall into the CBD of these areas a $50 excess travel fee may apply.

ORDERS/QUOTES Please email us using the forms attached detailing the items you wish to purchase, for hire items a quote will be done up based on the approximate numbers given, and final numbers confirmed at a later date.

DEPOSITS A 25% deposit is required at the time of confirming your order to secure your booking. No orders will be held without a deposit. A $100 security bond will be added to all orders for hire items. The security bond will be refunded within 2-3 business days proceeding the function, less any shortage for damage or breakages to items.

FINAL NUMBERS & PAYMENT Final numbers and payment are required to be confirmed fourteen (14) days prior to your function.  In the event that the requested cover type doesn't fit your chairs the most appropriate covers will be used. On occasion if final numbers exceed the estimate given or if we fall short due to laundry delays some chair sashes may need to be made up in the same colour but in the opposite fabric ie satin to organza. These will be placed in the least obvious place or alternatively we may place white sashes on the bridal table to give an overall nicer look.

CANCELLATION In the event of a confirmed booking being cancelled, notification in writing must be sent to us and the following will apply:- If cancelled more than sixty (60) days prior to the function 100% of the deposit and payments made, will be refunded. Between sixty (60) and (30) thirty days prior 50% of deposit and payments made will be refunded. If less than (30) days notice is given no deposits and payments will be refunded.

DAMAGE TO HIRED ITEMS Any damage sustained to any items hired by the customer or their guests is the responsibility of the customer. The customer is liable for the replacement of any items that may be damaged or go ‘missing’ from the function. Costs involved are calculated on replacement value. In the event that the charges incurred are greater than the security deposit value, an invoice will be issued.

PAYMENT METHODS We accept payment via bank deposit, cheque or money order. Credit Cards are excepted through Paypal, however a 2.5% administration fee will be incurred based on the total cost. Please advise your preferred method of payment on your order form and our banking details will be disclosed to you for payment.